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problems getting into chat

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problems getting into chat

Postby jana m » Fri Mar 28, 2008 10:21 am

I cannot seem to get into chat. Everytime I click on "chat" I get a message that says 'anonymous users are not allowed in this application. You must sign in this website first.' I am signed into the PE website, so I'm not really sure what this means.

Can anyone help?

Thanks.
jana m
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Re : problems getting into chat

Postby mrs.magdaleno » Fri Mar 28, 2008 12:01 am

I get the same thing. Please Help!
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Re : problems getting into chat

Postby laura » Fri Mar 28, 2008 12:10 am

Did either of you guys change your user name? If you did, you might want to try to log in using the previous name. Also, try to use whatever name you used to register for the main site.

I'll let our IT guy know there are problems, hang tight! Sorry for the difficulty!
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Re : problems getting into chat

Postby jana m » Fri Mar 28, 2008 12:33 am

Laura,
My user name has been the same since I registered for the site. Either way, it won't even let me attempt to sign in.

I appreciate the help.
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Re : problems getting into chat

Postby Dawn D » Fri Mar 28, 2008 02:37 pm

I think I can help ....this happened to me and all you need to do is:
go back to the main forum page,
at top right re-type in your username and password THEN click on LOGIN (even though you appear as if you are already logged in). THEN click on chat.

You can go into the forums and browse the topics without plugging that info in...but apparently when you go to chat (or edit posts) it requires this info be typed in (not sure why, but that's what I discovered).

Anyway, hope this is helpful!
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Re : problems getting into chat

Postby jana m » Fri Mar 28, 2008 04:50 pm

Dawn,
I think I see what you're saying, but there is no place to type in name and password if I am already logged it. I tried logging out, logging back in and the clicking on chat before going anywhere else in the forums, but it still didn't work.

Thanks for the suggestion, though.
jana m
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Posts: 1509
Joined: Thu Jul 20, 2006 10:12 am

Re : problems getting into chat

Postby Dawn D » Fri Mar 28, 2008 06:11 pm

ah Jana, gottcha. in that case, I'm not sure what's up. that's definately one for Laura to investigate for ya. Sorry, I didn't have the right suggestion. [:I]
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Re : problems getting into chat

Postby christine lyn » Sat Mar 29, 2008 05:07 pm

I have the same problem myself.
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Re : problems getting into chat

Postby jana m » Sat Mar 29, 2008 05:31 pm

Ok, so it sounds like there are a bunch of us who can't chat. Hopefully, we'll figure it out!
jana m
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Posts: 1509
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Re : problems getting into chat

Postby fiona » Sat Mar 29, 2008 06:22 pm

I seem to recall a probelm with certain browsers: I couldn't get in with Safari, but can with Firefox.
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