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Last Updated on February 07, 2020


ENSURING THE PATIENT VOICE IN QUALITY IMPROVEMENT

Patient and family engagement can improve many aspects of health care performance including quality, safety, financial performance, patient experience of care, patient outcomes, and employee satisfaction.

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Research continues to show that patient and family engagement can improve many aspects of health care performance including quality, safety, financial performance, patient experience of care, patient outcomes, and employee satisfaction. 

As recent national data from the Centers for Disease Control has shown, maternal mortality and morbidity are on the rise here in the United States. More states are focused on quality improvement initiatives to drive research into the leading causes of 

What was needed was a united voice of maternal health advocates – patient-focused organizations and individual advocates representing the “lived experience” dedicated to improving outcomes from complications of pregnancy. To that end, we created the MOMMA’s Voices Coalition, a national coalition of patient organizations and individuals with lived experiences, united under a shared agenda to reduce complications in pregnancy and to improve maternal health outcomes. 

These coalition members are focused on some of the leading causes of pregnancy and postpartum complications including 

  • amniotic fluid embolism, 
  • placenta accreta, 
  • deep vein thrombosis, 
  • cardiomyopathies, 
  • maternal mental health, 
  • obstetric hemorrhage,
  • preeclampsia/HELLP Syndrome, and

cross-cutting issues like racial and ethnic disparities in maternal health.

 By bringing representatives of these conditions and issues together under the umbrella of a single coalition, we will allow for a stronger, more effective patient voice to raise awareness, and more importantly drive solutions that include a renewed push for data collection and analysis, implementation of quality improvement initiatives, policy solutions, and integration of the patient voice in all initiatives which address this growing national problem.

Together with our partner organizations, MoMMA’s Voices lead the way to train and support patient advocates through in-person and virtual training opportunities to share their lived experience effectively. We then help match-make qualified patient representatives with states and hospitals working toward QI to improve healthcare for all moms and their babies.

There are many benefits to working with patient and family partners in quality improvement work, including:

  • Patient and families think like their peers. The medical staff will typically think in a collective group think. This causes them to miss things that are so obvious to parents and patients.
  • Patient and family partners are going to engage other patients and family in the work of patient and family education from a peer to peer perspective. This is a benefit to medical organizations because patient and families listen to other patient and families because they know they will be understood.
  • Patient and family partners save you time and money. Teams who embed patient and families reach their goals sooner.
  • Patient and family partners keep the conversations centered around things that patient and families deem important as well.
  • Patient and family partners also improve safety.
  • Patient and family partners also have been known to improve patient experience.

Looking for a patient representative for your quality improvement initiative? Contact MoMMAs Voices today.

Patient Education Materials
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